The lawyers told us we have to write all of these policies on our web site, so here they are. Please, if you ever have a problem, just contact us and we will do everything in our ability to resolve the issue. That said, here are the rules and guidelines that we adhere to and practice in our company.

At Wood Lazy Susan LLC we respect your privacy and are committed to protect it. We may collect personally identifiable information when you visit our site. We receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you have visited. We will not sell your personally identifiable information to anyone, period.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read over the Internet.

We offer a Money Back Guarantee on unfinished products, any items we have in stock, or items that are advertised ready to ship if items are returned unused and in their original packaging. Please call customer service within 7 days of receipt of your order at (855) 664-4003, to obtain an RMA number. (Return Merchandise Authorization) Returns must be received back within 30 days of purchase date. Some returns are subject to a restocking fee. Shipping charges are non- refundable. Custom orders and stained/finished, or stain matched products are non-refundable, but replaceable. Defective items, shipping damage, or customer dissatisfaction items will also be replaced.

Please be assured that your items in stock will ship out within 2 work days not counting weekends or holidays. Custom, Stain matched, painted, or finished Items will ship out within 2-6 WEEKS of purchase depending on the item ordered, the product build time, and the shipping process you selected. Also depending on the stain, finish, distressing, or stain matching ordered. The carriers we use are the U.S. Postal Service, (USPS), and FedEx ground or home delivery (FEDEX). For larger items we use freight carriers that deliver to your area. Contact us first if faster shipping is needed. Check tracking when trying to estimate when a package will be delivered, please note that FedEx deliveries occur Monday through Saturdays, excluding holidays. USPS is currently delivering Saturdays. If you have an emergency please call customer service at (855) 664-4003 to make arraignments before placing your order or email us here. We appreciate your business! Have a very blessed day.